An answering service, available in Columbus, is essentially a call center that is equipped to handle calls on behalf of a business or an individual professional. This service allows their clients to keep in constant touch with their customers, and provide them instant information. Other types of answering services include an automated answering service, live answering service and an internet answering service. The call center agents/executives are trained for answering routine queries and help customers resolve issues. The service can be used for various times, such as overflow peak periods, part-time or full-time, after hours, 24/7 or even 365-days a year. These services are charged and various packages are available, depending on the scale and duration of the service rendered.